Terms & condition
OVERVIEW
This document is an electronic record in terms of IT Act, 2000 and the rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended.
Kindly read the following terms and conditions carefully as your use of our website www.snowflakes.co.in & the service/product offering are subject to your acceptance of and compliance, with the following terms and conditions.
The website www.snowflakes.co.in is owned & operated by Snowflakes, with their registered office at Bangalore, Karnataka, India.
Throughout the site, the terms “we”, “us” and “our” refer to Snowflakes which in turn offers this website, including all information, from this site to you, the user, upon your acceptance of all terms & conditions stated here-in.
By visiting our site and/or purchasing clothing and/or accessories from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
When you visit the Site or send emails to us, you are communicating with us electronically. You hereby provide your consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You hereby agree that all notices, agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
All rights, including copyright, in this website are owned by Snowflakes, Clothing & Accessories, Bangalore. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of Snowflakes, Clothing & Accessories, Bangalore. You may thereby not modify, distribute or re-post something on this website for any purpose whatsoever.
Snowflakes has taken every precaution in the preparation of the content of this website, in particular to ensure that prices quoted are in Indian Rupees & correct at time of publishing and all products have been fairly described. Also please note that all prices displayed are inclusive of VAT. Prices, Products and Services may change at our discretion without any prior notice.
The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on the lighting conditions under which it was taken and/or your monitor display settings, we cannot guarantee exactness of the product colour in reality. There is bound to be minor variation in the colour accuracy due to the same.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
General Conditions
By agreeing to these Terms & Conditions, you represent that you are at least 18 years & above of age.
It is the user's responsibility to keep the details of the account and password confidential and to thereby agree to accept responsibility for all activities that occur under the User Account or Password.
You also agree to;
Provide true, accurate, current and complete information about yourself as prompted by Snowflakes website during the registration process.
Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current, then Snowflakes will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
The User agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Violations of system or network security may result in civil and/or criminal liability.
That you will use the services provided by Snowflakes, its affiliates & contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website.
That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.
That the address at which delivery of the product ordered by you is to be made, will be correct and proper in all respects.
That in the event a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Snowflakes for redelivery, shall be claimed from you and you shall pay such cost.
Any refund against a return request made to Snowflakes customer support through an email to [email protected], and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
After the merchandise is received by us, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 7 working days of receipt of the merchandise.
For your benefit & information we may send you emails about our store, new products and other updates. You can accordingly opt out of receiving such information, by sending a mail to us at [email protected]
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Pricing Information
While Snowflakes shall endeavour to provide accurate product and pricing information, yet typographical errors might occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Snowflakes shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product. In the rare event that an item is mis-priced, Snowflakes may, at its discretion, either contact you to cancel your order or notify you of such cancellation. In the event If we have to cancel the order after we have processed your payment, the said amount will be reversed back to your Bank account.
Credit Card Details
You hereby agree, understand and confirm that the credit card details provided by you for availing of services on our website will be valid, correct, accurate and current. Under no circumstances you shall use a credit card which is not lawfully owned by you. The card details will not be utilised and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove it otherwise' shall be exclusively on you.
Fraudulent /Declined Transactions
In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and lawyers fees from the person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount within 7 working days. The orders that have already been shipped out by us will not be cancelled and you will have to accordingly check our return policy on those orders wherever applicable.
Cancellation by Us
In certain circumstances it might not be possible for us to accept an order, and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, logistics issue in case of certain pin codes brought to our notice by our courier partners, or problems identified by our fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/Bank account has been charged, the said amount will be reversed back to you. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation as final & binding.
Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made on Snowflakes, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 15 days of the transaction, to enable us to begin an investigation.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Snowflakes reserves the right to cancel all pending and future orders without any liability. Snowflakes also reserves the right to refuse or cancel orders in scenarios like excessive/high returns ratio as per our internal guidelines, inaccuracies in pricing of product on website, stock unavailability & non servicing of certain pin codes due to logistics by our courier partners.
If your order is cancelled after your card has been charged, the said amount will be reversed back to you by us. Any promotional voucher used for the cancelled orders may not be refunded.
Proess fo Pilferage Claim in Transit
Wherever the case might be applicable, the customer is supposed to intimate us for claim for pilferage within 24 hours of delivery through a mail to our Customer care [email protected] failing which the claim will not be entertained.
An email will be sent seeking the following information:
1. Short description of the case
2. The snapshots of the packet and the outer box where it has been damaged.
The refund for prepaid orders will be done after investigations, which usually would be completed within 5 days of receiving the complaint through mail.
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
1. Fails to report the issue within 24 hours.
2. Customer fails to provide required/adequate information about the case.
3. Customer fails to provide snapshots of the damaged packet and box.
4. If an opened delivery was received, pilferage claims must be made on the same day itself.
Customer must not dispose the packaging for 3-5 days post receiving the delivery. We might need to pick-up the damaged packaging from your end for investigation.
Privacy Policy
We do not sell or rent your personal information to third parties for their marketing purposes. We only use your information as it is intended to be. We understand clearly that you and your Information is one of our most important assets & therefore we will protect it as per the prevalent best practices in the Industry to safeguard it. We store and process your Information on computers located in India that are protected by physical as well as technological security devices.
Coupon Codes & Cart Offers
To offer special discounts to our users from time to time, we share coupon codes & cart value based discounts. The applicable Coupon’s & Offers can be withdrawn by us at any time without prior notice as per our sole discretion.
Please note that;
1. Coupon Codes & Cart Offers based offer will be valid upon application of the coupon code at the time of placing order.
2. Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens earlier.
Third-Party Links
Certain content, products and services available via our Service may include materials & links from third-parties.
Third-party links on our web site, may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites/links. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products & services should be directed to the concerned third-party.
Customer Reviews - Please Remember
Snowflakes reserve the right to not include the customer product review that includes any one or more of the following;
1. Not a certified buyer as per our records.
2. Inappropriate content - like promotional information or phone numbers not related to review in question.
3. Information not related to product - Shipment/Delivery Experience, Availability, Ordering, Nature of the Product etc
4. References - to other retailers, pricing, personal information etc.
5. Copying and pasting text from other reviews, guides or sources.
6. Off-topic information, obscene content or comments with ulterior motives.
7. Irrelevant user IDs or email ids used for posting reviews.
You may not use our Website for any of the following purposes;
1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2. Transmitting material that results in civil liability or otherwise breaches any relevant laws, regulations or code of practice or constitutes a criminal offence.
3. Gaining unauthorised access to our and/or other computer systems.
4. Interfering or disrupting networks or web sites connected to the Site or our affiliate/partner web sites.
5. Making, transmitting or storing electronic copies of materials protected by copyright without the permission and written consent from us.
No Compensation Policy
If the quality of any products, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Refund or Exchange of the product as per our Returns & Refund Policy. The customer cannot claim compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc.
Intellectual Property Rights
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Snowflakes owns all Intellectual Property Rights to the Website snowflakes.co.in, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions, goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to us without obtaining written authorization.
Disclaimer of Warranties/Limitation of Liability
Snowflakes has endeavoured to ensure that all the information on the Website is correct, but it neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Snowflakes be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages. Further, Snowflakes shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
Indemnification
You agree to indemnify, defend and hold harmless Snowflakes from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Snowflakes that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
Shipping
Title and risk of loss for all products ordered by you shall pass on to you upon Snowflakes shipment to the shipping carrier.
Severability
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
Governing Law
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws, principles and disputes arising in relation hereto, shall be subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka.